Security at SplitSave

At SplitSave, security is central to how we build and operate our platform. We understand that users trust us with personal and financial information, and we take that responsibility seriously.

1. Our Security Commitment

We are committed to protecting user information through reasonable technical, organisational, and operational safeguards designed to reduce security risks and protect platform integrity.

2. Data Protection

SplitSave applies security controls to help protect personal information, account information, usage data, and future financial data processed through the platform.

• Secure handling of user data
• Restricted access to sensitive information
• Ongoing monitoring of platform activity
• Security-focused platform development

3. Encryption

We use encryption and secure communication practices where appropriate to protect information during transmission and storage.

4. Secure Authentication

SplitSave uses authentication controls designed to protect user accounts from unauthorised access. Users are responsible for keeping their login details secure.

5. Access Controls

Access to internal systems and user data is limited to authorised personnel and service providers who require access for legitimate business, support, security, or compliance purposes.

6. Fraud Prevention

SplitSave may monitor activity to detect suspicious behaviour, abuse, fake accounts, referral manipulation, unauthorised access, and other potential security risks.

• Suspicious account activity may be reviewed.
• Fraudulent referrals or reward abuse may be disqualified.
• Accounts involved in misuse may be suspended or restricted.

7. Secure Third-Party Providers

SplitSave may work with third-party providers for services such as hosting, analytics, authentication, payments, bank integrations, messaging, and customer support.

Where third-party providers are used, we aim to select providers that apply appropriate security, privacy, and compliance controls.

8. Future Banking and Payment Integrations

As SplitSave develops, users may be able to connect bank accounts, make payments, or access other financial services through authorised partners and secure API integrations.

Any future banking or payment integrations will be designed to use secure connection methods, appropriate consent processes, and limited access based on the service being provided.

9. User Responsibilities

Users play an important role in protecting their accounts. We encourage users to:

• Use strong and unique passwords
• Keep login details private
• Do not share verification codes
• Use secure devices and updated software
• Log out when using shared devices
• Report suspicious activity immediately

10. Reporting Security Concerns

If you believe you have discovered a security issue, vulnerability, suspicious activity, or unauthorised access involving SplitSave, please contact us immediately.

Security: security@splitsave.co.za
Support: support@splitsave.co.za
Website: https://splitsave.co.za

11. Responsible Disclosure

We appreciate responsible reporting of potential security issues. Please do not publicly disclose a vulnerability or attempt to access, modify, delete, or misuse data while investigating a security concern.

12. No System Is Risk-Free

While we take reasonable measures to protect SplitSave and its users, no digital system can be guaranteed to be completely secure. We continuously work to improve our security practices as the platform grows.